Effective Date: 12-07-2025
Last Updated: 12-07-2025

1. Introduction and Acceptance

Welcome to Sheza Skin, operated by Sheza Cosmetics Holding (Pvt) Ltd (“we,” “us,” “our,” or “Company”). These Terms and Conditions (“Terms”) govern your use of our website at https://shezaskin.com/ and all related services, products, and content.

1.1 Agreement to Terms

By accessing, browsing, or using our website, creating an account, or making a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

1.2 Who These Terms Apply To

These Terms apply to all users of our website, including:

• Visitors browsing our website
• Registered account holders
• Customers making purchases
• Anyone accessing our content or services

1.3 Age Requirement

You must be at least 18 years old to use our website, create an account, or make purchases. By using our services, you represent and warrant that you are 18 years or older. We do not knowingly collect information from or sell products to minors.

1.4 Updates to Terms

We reserve the right to modify these Terms at any time. When we make changes, we will:

• Post the updated Terms on our website
• Update the “Last Updated” date
• Send email notifications to registered users for material changes
• Continue posting on our website for at least 30 days

Your continued use of our website after changes constitutes acceptance of the updated Terms.

2. Website Use and Access

2.1 Permitted Uses

You may use our website to:

• Browse and search for products
• Create and manage your account
• Place orders for products
• Read product information and reviews
• Contact customer service
• Subscribe to newsletters and promotional content

2.2 Account Creation and Responsibilities

When creating an account, you must:

• Provide accurate and complete information
• Maintain the confidentiality of your login credentials
• Notify us immediately of any unauthorized use
• Update your information as needed
• Use your account only for lawful purposes

2.3 Prohibited Activities

You may not:

• Use our website for any illegal or unauthorized purpose
• Violate any applicable laws or regulations
• Transmit viruses, malware, or other harmful code
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our website
• Collect or harvest user information without consent
• Use automated systems to access our website without permission
• Impersonate any person or entity
• Post false, misleading, or defamatory content
• Engage in any form of harassment or abuse

2.4 Intellectual Property Rights

All content on our website, including text, images, logos, graphics, videos, and software, is the property of Sheza Cosmetics Holding (Pvt) Ltd or our licensors and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our written permission.

3. Product Information and Availability

3.1 Product Descriptions

We strive to provide accurate product descriptions, including:

• Product names and ingredients
• Usage instructions and benefits
• Pricing and availability
• Images and specifications

However, we do not warrant that product descriptions are complete, accurate, or error-free.

3.2 Pricing and Currency

• All prices are displayed in Sri Lankan Rupees (LKR)
• Prices are subject to change without notice
• The price charged will be the price displayed at the time of order confirmation
• Prices include applicable taxes unless otherwise stated
• Additional charges may apply for shipping, handling, or special services

3.3 Product Availability

• Product availability is subject to stock levels
• We reserve the right to discontinue products at any time
• If a product becomes unavailable after you place an order, we will notify you and offer alternatives or a refund
• Limited edition or seasonal products may have restricted availability

3.4 Product Images and Color Variations

• Product images are for illustration purposes only
• Actual product colors may vary from images due to screen display settings
• We make reasonable efforts to display accurate colors but cannot guarantee exact matches
• Product packaging may vary from images shown

3.5 Right to Modify

We reserve the right to:

• Modify product formulations and ingredients
• Update product packaging and labeling
• Change pricing and promotional offers
• Discontinue products or services
• Update website content and functionality

4. Ordering and Payment

4.1 Order Process

To place an order:

1. Add desired products to your shopping cart
2. Review your order and shipping information
3. Select payment method and complete payment
4. Receive order confirmation via email
5. Track your order through your account

4.2 Order Confirmation and Acceptance

• Order confirmation does not guarantee acceptance
• We reserve the right to refuse or cancel orders for any reason
• Reasons for order cancellation may include product unavailability, pricing errors, or suspected fraud
• If we cancel your order, we will notify you and process a full refund

4.3 Payment Methods

We accept the following payment methods:

• Credit and debit cards (Visa, Mastercard, American Express)
• Bank transfers
• Digital wallets and mobile payments
• Cash on delivery (where available)

4.4 Payment Processing

• Payment must be received before order fulfillment
• We use secure, encrypted payment processing systems
• Your payment information is handled by certified payment processors
• We do not store complete payment card details on our servers

4.5 Pricing Errors

If we discover a pricing error after you place an order:

• We will notify you of the error
• Give you the option to cancel the order or pay the correct price
• Process a refund if you choose to cancel
• Honor the correct price for future orders

4.6 Taxes and Additional Charges

• Applicable taxes will be added to your order total
• Shipping charges are calculated based on delivery location and method
• Import duties or customs fees may apply for international orders
• All additional charges will be clearly displayed before payment

5. Shipping and Delivery

5.1 Delivery Areas

We primarily deliver within Sri Lanka, including:

• All major cities and towns
• Remote areas subject to courier availability
• International shipping may be available for select products

5.2 Shipping Methods and Timeframes

Standard Delivery:

• 3-7 business days within Colombo
• 5-10 business days for other areas in Sri Lanka
• Delivery times may vary during peak seasons or holidays

Express Delivery:

• 1-3 business days within Colombo
• 2-5 business days for other major cities
• Additional charges apply

5.3 Shipping Costs

• Shipping costs are calculated based on order value, weight, and destination
• Free shipping may be available for orders above a minimum value
• Shipping costs are displayed during checkout before payment
• International shipping costs vary by destination and service level

5.4 Delivery Process

• Orders are processed within 1-2 business days
• You will receive tracking information once your order ships
• Someone must be available to receive the delivery
• Valid identification may be required for delivery

5.5 Failed Delivery Attempts

If delivery attempts fail:

• We will make multiple delivery attempts
• You will be notified of failed delivery attempts
• Orders may be returned to our warehouse after unsuccessful attempts
• Additional delivery charges may apply for redelivery
• Orders not collected within 14 days may be cancelled with applicable charges

5.6 Risk of Loss and Title Transfer

• Risk of loss transfers to you upon delivery
• Title to products transfers upon full payment
• We are not responsible for lost or stolen packages after delivery
• Delivery confirmation serves as proof of delivery

6. Returns and Refunds

6.1 Return Policy Timeline

• Returns must be initiated within 14 days of delivery
• Products must be in original condition and packaging
• Return shipping must be completed within 7 days of return authorization
• Refunds will be processed within 7-14 business days after we receive returned items

6.2 Returnable Items

You may return:

• Unopened products in original packaging
• Damaged or defective products
• Products that do not match the description
• Products delivered in error

6.3 Non-Returnable Items

For health and safety reasons, we cannot accept returns of:

• Opened cosmetic products
• Used skincare products
• Products without original packaging
• Personalized or customized items
• Products past their expiration date

6.4 Return Process

To return an item:

1. Contact customer service within 14 days of delivery
2. Provide order number and reason for return
3. Receive return authorization and shipping instructions
4. Pack items securely in original packaging
5. Ship items using provided return label or instructions

6.5 Refund Processing

• Refunds are processed to the original payment method
• Shipping charges are non-refundable unless we made an error
• Return shipping costs are the customer’s responsibility unless the product was defective
• Partial refunds may apply for damaged packaging or incomplete returns

6.6 Exchanges

• Exchanges are subject to product availability
• Size or color exchanges may be available for applicable products
• Exchange shipping costs apply
• Original return and exchange policies apply to exchanged items

7. Product Warranties and Disclaimers

7.1 Product Quality Assurance

We warrant that our products:

• Are genuine and sourced from authorized suppliers
• Meet applicable quality standards
• Are properly stored and handled before shipment
• Are within their expiration dates at the time of sale

7.2 Cosmetic Safety and Skin Reactions

Important Safety Information:

• Cosmetic products may cause allergic reactions or skin sensitivity
• We strongly recommend patch testing before full application
• Discontinue use if irritation occurs and consult a healthcare professional
• Individual results may vary based on skin type and condition
• We are not responsible for allergic reactions or skin sensitivities

7.3 Patch Testing Recommendations

Before using any new product:

• Apply a small amount to a discreet area of skin
• Wait 24-48 hours to check for reactions
• Do not use the product if any irritation occurs
• Consult with a dermatologist if you have sensitive skin or known allergies

7.4 Limitation of Warranties

• Our warranties are limited to product replacement or refund
• We do not warrant that products will meet your specific needs or expectations
• We disclaim all implied warranties to the fullest extent permitted by law
• Results from cosmetic products may vary between individuals

7.5 Disclaimer of Consequential Damages

We are not liable for:

• Indirect, incidental, or consequential damages
• Lost profits or business opportunities
• Personal injury resulting from product use
• Damages exceeding the purchase price of the product

7.6 Expiration Dates and Shelf Life

• All products are labeled with expiration or best-by dates
• We guarantee at least 6 months of shelf life from the date of purchase
• Expired products should be disposed of properly and not used
• Storage instructions should be followed to maintain product quality

8. User Accounts and Security

8.1 Account Creation Requirements

To create an account, you must:

• Be at least 18 years old
• Provide accurate personal information
• Create a secure password
• Agree to these Terms and our Privacy Policy
• Verify your email address

8.2 Account Security Responsibilities

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Updating your account information as needed
• Logging out of your account when finished

8.3 Account Suspension and Termination

We may suspend or terminate your account if you:

• Violate these Terms or our policies
• Engage in fraudulent or illegal activities
• Provide false or misleading information
• Abuse our services or other users
• Fail to pay for orders or chargebacks

8.4 User-Generated Content

When you submit reviews, photos, or other content:

• You grant us the right to use, modify, and display your content
• Content must be truthful, relevant, and appropriate
• We reserve the right to remove or modify content at our discretion
• You remain responsible for your content and its accuracy

8.5 Account Information Accuracy

You must:

• Keep your account information current and accurate
• Update your contact information promptly
• Notify us of any changes to your payment information
• Ensure your shipping addresses are correct and complete

9. Intellectual Property

9.1 Ownership Rights

Sheza Cosmetics Holding (Pvt) Ltd owns or has licensed rights to:

• The Sheza Skin brand and trademarks
• Website content, design, and functionality
• Product descriptions and images
• Marketing materials and promotional content
• Software and technical systems

9.2 User License

We grant you a limited, non-exclusive license to:

• Access and use our website for personal, non-commercial purposes
• View and print content for your personal use
• Download product information for your reference

9.3 Restrictions on Use

You may not:

• Use our trademarks or branding without written permission
• Reproduce or distribute our content for commercial purposes
• Modify, adapt, or create derivative works
• Remove copyright or proprietary notices
• Use our content in a way that suggests endorsement

9.4 User-Submitted Content Rights

By submitting content to our website:

• You grant us a perpetual, worldwide, royalty-free license to use your content
• You represent that you own or have rights to the content
• You waive any moral rights or attribution requirements
• We may use your content for marketing and promotional purposes

9.5 Copyright Infringement

If you believe your copyright has been infringed:

• Send a written notice to our designated agent
• Include required information under applicable copyright law
• We will respond according to legal requirements
• False claims may result in legal consequences

10. Limitation of Liability

10.1 Liability Caps

Our total liability to you for any claim is limited to:

• The amount you paid for the specific product or service
• LKR 50,000 for any single incident
• LKR 200,000 for all claims in a calendar year

10.2 Excluded Damages

We are not liable for:

• Indirect, incidental, special, or consequential damages
• Lost profits, revenue, or business opportunities
• Personal injury or property damage
• Emotional distress or mental anguish
• Punitive or exemplary damages

10.3 Website Availability

We do not guarantee that our website will be:

• Available at all times without interruption
• Free from errors, viruses, or other harmful components
• Compatible with all devices and browsers
• Accessible during maintenance or technical issues

10.4 Third-Party Services

We are not responsible for:

• Third-party payment processors or shipping companies
• External websites or services linked from our site
• Products or services provided by other companies
• Actions of delivery personnel or contractors

10.5 Force Majeure

We are not liable for delays or failures due to:

• Natural disasters or acts of God
• Government actions or regulatory changes
• Labor strikes or transportation disruptions
• Internet outages or technical failures beyond our control
• Pandemics or public health emergencies

10.6 Indemnification

You agree to indemnify and hold us harmless from:

• Your violation of these Terms
• Your use of our website or products
• Your submission of content or information
• Any claims arising from your actions or omissions

11. Dispute Resolution

11.1 Governing Law

These Terms are governed by the laws of Sri Lanka, without regard to conflict of law principles. Any disputes will be resolved under Sri Lankan law.

11.2 Jurisdiction

Any legal proceedings must be brought in the courts of Kurunegala, Sri Lanka, or other competent Sri Lankan courts. You consent to the jurisdiction of these courts.

11.3 Customer Complaint Process

Before initiating legal proceedings:

1. Contact our customer service team at sales@shezaskin.com
2. Provide a detailed description of your concern
3. Allow us reasonable time to investigate and respond
4. Attempt to resolve the matter through direct communication

11.4 Mediation

If direct resolution is not possible:

• Either party may request mediation
• Mediation will be conducted by a mutually agreed mediator
• Mediation costs will be shared equally
• Mediation is not binding but encouraged

11.5 Arbitration

For disputes exceeding LKR 100,000:

• Either party may request binding arbitration
• Arbitration will be conducted under Sri Lankan arbitration rules
• The arbitrator’s decision will be final and binding
• Arbitration costs will be allocated according to the arbitrator’s discretion

11.6 Class Action Waiver

You agree that any dispute will be resolved individually and not as part of a class action or collective proceeding.

12. Privacy and Data Protection

12.1 Privacy Policy Reference

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information. The Privacy Policy is incorporated into these Terms by reference.

12.2 Data Collection Overview

We collect personal information to:

• Process orders and provide customer service
• Improve our products and services
• Send marketing communications (with your consent)
• Comply with legal obligations

12.3 Cookie Usage

Our website uses cookies to:

• Remember your preferences and login information
• Analyze website traffic and user behavior
• Personalize your shopping experience
• Deliver targeted advertisements

12.4 Third-Party Service Providers

We work with trusted third parties for:

• Payment processing
• Shipping and logistics
• Email marketing
• Website analytics
• Customer service support

13. Special Cosmetics Industry Considerations

13.1 Regulatory Compliance

Our products comply with:

• Sri Lankan cosmetic regulations and standards
• International quality and safety guidelines
• Labeling and ingredient disclosure requirements
• Import/export regulations where applicable

13.2 Ingredient Information

We provide:

• Complete ingredient lists for all products
• Allergen warnings where required
• Usage instructions and precautions
• Storage and handling recommendations

13.3 Individual Results Disclaimer

Please note that:

• Cosmetic results may vary between individuals
• Skin types and conditions affect product performance
• Before and after images may not represent typical results
• We cannot guarantee specific outcomes or results

13.4 Professional Consultation

We recommend:

• Consulting with a dermatologist for specific skin concerns
• Patch testing products before full application
• Seeking professional advice for allergies or sensitivities
• Following product instructions and warnings

14. E-commerce Specific Terms

14.1 Digital Marketing Consent

By providing your email address, you consent to:

• Receiving order confirmations and updates
• Marketing emails about products and promotions (you may opt-out)
• Important account and policy notifications
• Customer service communications

14.2 Customer Reviews and Ratings

When submitting reviews:

• Reviews must be based on actual product experience
• Content must be truthful and not misleading
• We reserve the right to moderate or remove reviews
• Reviews may be used for marketing purposes

14.3 Loyalty Programs and Promotions

• Loyalty programs are subject to specific terms and conditions
• Points or rewards have no cash value
• Promotional offers may have expiration dates and restrictions
• We reserve the right to modify or discontinue programs

14.4 Gift Cards

If we offer gift cards:

• Gift cards are valid for a specified period
• Lost or stolen gift cards cannot be replaced
• Gift cards cannot be exchanged for cash
• Partial redemption is allowed with remaining balance retained

15. Technical and Website Terms

15.1 Website Modifications

We reserve the right to:

• Update website design and functionality
• Modify or discontinue features
• Change product categorization and organization
• Implement new security measures

15.2 Service Interruptions

Our website may be temporarily unavailable due to:

• Scheduled maintenance and updates
• Technical difficulties or system failures
• Security measures or investigations
• Force majeure events

15.3 Third-Party Links

Our website may contain links to external sites:

• We are not responsible for third-party content or services
• External sites have their own terms and privacy policies
• We do not endorse or guarantee third-party services
• Use external links at your own risk

15.4 Security Measures

We implement security measures including:

• SSL encryption for data transmission
• Secure payment processing systems
• Regular security audits and updates
• Access controls and monitoring

16. Termination and Suspension

16.1 Termination by You

You may terminate your account by:

• Contacting customer service
• Following account closure procedures
• Settling any outstanding obligations
• Removing personal information where possible

16.2 Termination by Us

We may terminate your account for:

• Violation of these Terms
• Fraudulent or illegal activities
• Abuse of our services or other users
• Extended periods of inactivity

16.3 Effect of Termination

Upon termination:

• Your access to our website will be suspended
• Outstanding orders may be cancelled or fulfilled
• Personal information will be handled according to our Privacy Policy
• Certain provisions of these Terms will survive termination

16.4 Survival of Terms

The following provisions survive termination:

• Limitation of liability
• Indemnification obligations
• Intellectual property rights
• Dispute resolution procedures

17. Miscellaneous Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy and any other referenced policies, constitute the entire agreement between you and Sheza Cosmetics Holding (Pvt) Ltd regarding your use of our website and services.

17.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Invalid provisions will be modified to the minimum extent necessary to make them enforceable.

17.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision or any other provision in the future.

17.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our written consent. We may assign our rights and obligations to any party without notice to you.

17.5 Force Majeure

Neither party will be liable for delays or failures in performance due to circumstances beyond their reasonable control, including natural disasters, government actions, or technical failures.

17.6 Notices

Legal notices will be sent to:

• Your email address on file for account holders
• The address provided during checkout for orders
• Posted on our website for general notices

18. Contact Information

For questions about these Terms and Conditions, please contact us:

Sheza Cosmetics Holding (Pvt) Ltd
Email: sales@shezaskin.com
Phone: +94777321528
Address: Kandy Road, Mallawapitiya, Kurunegala, Sri Lanka
Website: https://shezaskin.com/

For Legal Matters: Please mark correspondence as “Legal – Terms and Conditions” for priority handling.

Business Hours: Monday – Friday: 9:00 AM – 6:00 PM (Sri Lanka Time)
Saturday: 9:00 AM – 4:00 PM (Sri Lanka Time)
Sunday: Closed

Acknowledgment: By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Last Updated: 12-07-2025
Effective Date: 12-07-2025